Returns and changes


Please note that the information on this page only applies changes and returns
If your errand regards a faulting item we kindly ask you to visit this page instead: Reclaim

A customer has the right to change their purchase within 14 days. This period starts the day after the order has left our warehouse/been handed to the Post. Please note that the shipping date is stated in the "shipping notification" that is emailed when an order leaves our warehouse. The shipping notification is sent to the email address that was stated when placing the order. If this time is exceeded the return option unfortunately is exhausted.  Please note that late returns can not be sent back to customers.


All products are sealed. The seal consists of a small white label (with the word "PLOMBERING" on). The seal is placed so it still is possible for the customer to try the item. In order to return/exchange an item the seal can NOT be broken. For hygiene reasons, earrings and caps are completely sealed in a bag. It is a requirement that the product is in unchanged condition for the return to be approved. Please note that returned items with broken seal can not be sent back to customers.



If above criterias are fulfilled you are welcome to send an email to support@cocoo.se including the following information: Your name, order number, phone number. We also want you to inform us why you wish to make an exchange or a return. Please do not make any returns to us before receiving a confirmation from us.



In cases of partial returns (the customer keeps at least 1 item) the administrative fee is free. 

In cases of full return (the customer returns their entire order) the customer is charged an administrative fee of 6 euros.


News

2012-08-02

Exempel nyhet 1

Här kan du lägga upp nyheter kontinuerligt som är knutet till ert företag eller produkter.
2012-08-02

Exempel nyhet 2

Det är publiceringsdatumet som styr vilken nyhet som hamnar överst, nyast kommer först.
Offers
En produktkategori som ni gärna vill ska få extra exponering.
Produktkategorin kan innehålla rabatterade eller nya varor till exempel.
För att komma till kategorin direkt via erbjudandet kan dem klicka på den här länken.
Storsäljare
Här kan du skapa erbjudanden som du kan koppla till unika produkter. I det här fallet vill vi lyfta fram en storsäljare som många kunder önskar köpa.
jstest
1,00 SEK
24866_x
Screw bracelet gold
195,00 SEK
00279_1
Surprise item
50,00 SEK 1,00 SEK
16039_1111
Simple choker
65,00 SEK
24867_x
Screw bracelet silver
195,00 SEK
46642
Set silver rings
125,00 SEK
00059_1
Surprise item
50,00 SEK 20,00 SEK
46677
Set silver rings
125,00 SEK
25340
Temporary tattoos
75,00 SEK 49,00 SEK
46643
Set silver rings
125,00 SEK
Set silver rings
Set silver rings
95,00 SEK
35497_5
Hoop earrings silver
95,00 SEK
25199
Eternity bracelet silver
95,00 SEK
55549
Round mandala beach towel
195,00 SEK
24863_x
Screw bracelet gold/stone
195,00 SEK
25200
Eternity bracelet gold
95,00 SEK
9203_00256_
Iphone cover panda
45,00 SEK
25493_1
Screw bracelet trio
585,00 SEK 499,00 SEK
46615_3
Set gold rings
95,00 SEK
46670
Set silver rings
125,00 SEK
25014_10
Bracelet clover black
95,00 SEK
36005_1
White earrings
145,00 SEK
45105_4
Turquoise ring
85,00 SEK
24868_117
Screw bracelet rose gold
195,00 SEK
35999_2
White earrings
145,00 SEK
24941_10
Screw bracelet silver/stone
195,00 SEK
35814_2
Brown drop earrings
125,00 SEK
36050_2
Rhinestone earrings
195,00 SEK 145,00 SEK
35496_1
Hoop earrings gold
95,00 SEK
15708
Rhinestone necklace silver
195,00 SEK
55540
Ankle bracelet (2 pcs)
145,00 SEK
35813_2
White drop earrings
125,00 SEK
35824_5
White drop earrings
95,00 SEK
46619_1
Set silver rings
95,00 SEK
25431_11
Nail bracelet gold
195,00 SEK
25015_10
Bracelet clover white
95,00 SEK
24629_1
Slave bracelet
195,00 SEK
25360
Temporary tattoos
75,00 SEK 29,00 SEK
25356
Body jewelry gold
95,00 SEK
45103_5
Turquoise ring
85,00 SEK
16087_12
Dreamcatcher necklace
125,00 SEK 85,00 SEK
16073
Wide choker necklace
95,00 SEK
25532_1
Elephant bracelet
145,00 SEK 60,00 SEK
15820_2
Ethnic necklace silver
295,00 SEK
36002_1
Green earrings
145,00 SEK
46666_3
Set gold rings
125,00 SEK
36023_1
Rhinestone earrings
195,00 SEK
55550
Round mandala beach towel
195,00 SEK
16086_1
Dreamcatcher necklace
125,00 SEK 85,00 SEK
45109_4
Turquoise ring
85,00 SEK